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Frequently Asked Questions

Products

Are the products new and authentic?

Ordering

How do I place an order?

Can I adjust the strap of my watch?

What payment methods do Watchspree accept?

Why is my chosen currency not reflected on the checkout page?

How would I know if my order is confirmed?

How long will it take for my payment to be verified?

Shipping & Delivery

Is there free shipping?

How long will my order be dispatched after payment has been made?

What are the delivery options available for local shipping?

What happens if no one is at home to receive the parcel? (For Singapore Orders Only)

Can I self-collect my purchases?

What are the delivery options available for international shipping?

Will I be charged customs duties and taxes? (International Shipping)

Exchanges & Returns

What should I do if I am not satisfied with my purchase?

What should I do if the item I received is defective?

Under what conditions will my item be eligible for an exchange or a return?