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All products sold on Watchspree.com.sg are guaranteed to be 100% authentic and brand new. Over the years, Watchspree has sold watches to thousands of customers from all over the world and will continue to provide excellent customer service and the best possible pricing. All watches come with 1-Year Warranty*, original product tag and box.

*Casio models with resin bands starting from MQ24, MW59, MW240 do not come with warranty
*Other products (eg. wallets, eyewear, stationery etc.) do not come with warranty

Purchasing from Watchspree is easy!

Step 1: If you know what watch model you are looking for, you may use the search function in the top-right hand corner of our website. Alternatively, use the tab links in the top bar of our website to browse your favourite brands!

Step 2: Once you have found an item, select your item and click 'ADD TO CART’.

Step 3: When you’re done with shopping, review the items in your shopping cart by clicking on the cart icon on the top-right hand corner of the website. You may add quantity/remove items on this page. You may also state any instructions you may have under "Special Instructions for Seller". *Do note that we provide strap adjustment service for watches with metal bracelets only. Please note that once the length of the watch is adjusted, no refunds and exchanges will be allowed. If you would like to have the watch bracelet adjusted, please provide us your wrist circumference in centimeters.

Step 4: Click on ‘CHECK OUT’ to complete your order.

Step 5: Follow the steps in the check out process (Customer Information > Shipping Method) to provide us with the necessary information to place your order.

Step 6: Select your preferred payment method - PayPal or Internet Banking*. If you have a PayPal account, simply log into your account to make payment. If you do not have a PayPal account, you may click on 'Pay with Debit or Credit Card' and fill in the necessary details to proceed with payment.

Step 7: Voilà!  An order confirmation email will be sent to you shortly. 

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*Internet Banking payment method is only available for customers based in Singapore. An order confirmation email with payment instructions will be sent to you once your order has been placed. Payment must be made within 24 hours from the time of order or your order may be cancelled without prior notice.

We are happy to inform you that we provide free strap adjustment service! Simply provide us with your wrist circumference in centimeters under "Special Instructions for Seller" on the cart page. 

*Do note that we provide strap adjustment service for watches with metal bracelets only. Please note that once the length of the watch is adjusted, no refunds and exchanges will be allowed. 

Here at Watchspree, we accept Paypal payments. It is secure, convenient, and keeps your financial information private! Do not have a PayPal account? Fret not, you can click 'Pay with Credit or Debit Card' and proceed with payment using your credit/debit card on PayPal without an account.

We also accept Internet Banking for customers based in Singapore. Once your order has been placed, an order confirmation email with payment instructions will be sent to you. Payment must be made within 24 hours from the time of order or your order may be cancelled without prior notice.

Watchspree process all orders in SGD (Singapore Dollars). While the item(s) in your cart is displayed in your selected currency, you will check out using SGD at the most current exchange rate.

However, for your convenience, you are still able to browse our products in your preferred currency. Prices in multiple currencies shown on the website are based on real-time exchange rate data. 

You should receive an order confirmation email from us shortly after your order is placed. Otherwise, please contact us at sales@watchspree.com.sg

Please allow us up to 1 working day to verify your payment. 

Watchspree offers FREE local courier delivery and FREE international standard shipping with no minimum purchase. Express Shipping option is also available to selected countries. This option will be automatically be reflected at checkout if the selected country is eligible for express shipping. 

All  orders will be dispatched within 1 - 2 working days from the payment verification date, unless stated otherwise.

We offer FREE courier delivery within Singapore. Alternatively, you may also choose to self-collect your purchases.

Please note that free shipping will be applied at checkout. All parcels will be sent via Janio or Ninja Van. Once your parcel has been sent, you will receive a shipping confirmation email containing the tracking number. You may track the status of your parcel on https://tracker.janio.asia/ (Janio) or https://www.ninjavan.co/en-sg/tracking (Ninja Van).

Delivery takes 1-3 working days.

Please provide your contact number upon checkout so that the courier can reach you in any unforeseen circumstances. In the event the recipient is not present at the time of delivery, the courier may contact the recipient via phone call or e-mail. Maximum no. of free redelivery attempts: 2

In the event the recipient is not present at the time of delivery, an email will sent to the recipient with a rescheduling link to choose the next date / time-slot for re-delivery. Maximum no. of free redelivery attempts: 2

Self-collection is available at our office during our operating hours. You will be notified via SMS or email when your item is ready for collection. Please note that collection is strictly by appointment only.

Address: 10 Ubi Crescent, #03-98, Ubi Techpark, Lobby E, Singapore 408564

Operating Hours: Monday - Friday at 9am - 1pm and 2pm - 6pm, excluding Public Holidays

Watchspree offers FREE international standard* shipping for orders with NO minimum purchase. Please note that free shipping will be applied at checkout.

*As Canada Post no longer offers tracking service for international parcels, we only offer free international normal shipping for deliveries to Canada.

INTERNATIONAL STANDARD SHIPPING: All parcels will be sent via Singpost or DHL eCommerce. Once your parcel has been sent, you will receive a shipping confirmation email containing the shipping carrier company and tracking number so that you can track the status of your parcel. You may track the status of your parcel on http://www.singpost.com/track-items (Singpost) and https://dhlecommerce.asia/Portal/Track (DHL eCommerce). Delivery takes 7 - 18 working days depending on the customs clearance duration of the country destination. Delivery to Brazil, Russia, Italy, Ukraine, China and Eastern Europe could take up to 2 months due to exceptionally long customs clearance.

INTERNATIONAL EXPRESS SHIPPING: All parcels will be sent via FedEx or DHL Express. Express Shipping option is only available to selected countries. This option will be automatically be reflected at checkout if the selected country is eligible for express shipping. Price excludes additional charges for remote areas. You may be notified to pay additional charges if your shipping address falls under the remote areas marked by the courier company.  Once your parcel has been sent, you will receive a shipping confirmation email containing the tracking number so that you can track the status of your parcel. You may track the status of your parcel on http://www.dhl.com.sg/en/express/tracking.html. (DHL) or https://www.fedex.com/apps/fedextrack/?action=track. (FedEx) Delivery takes 1 - 5 working days depending on the customs clearance duration of the country destination.

You are liable to pay any inbound duties and taxes which your local Customs authority deems appropriate. Product prices displayed are exclusive of all taxes and duties. We are unable to calculate the exact amount of duties and taxes your order will incur, as these charges are imposed directly by the destination country. Please consult your local customs office for further information before placing an order.

Do contact us at sales@watchspree.com.sg with your order number.

• You may return it for an exchange within 7 days of receiving your purchase. You will cover the two-way shipping charges.
  
  OR
  
  
• You may return it for a refund (excludes 10% restocking fee and shipping charges) within 7 days of receiving your purchase.

Do contact us at sales@watchspree.com.sg with your order number and a snapshot of the defect within 7 days of receiving your purchase. 

• You may return it for an replacement within 7 days of receiving your purchase. We will cover the two-way shipping charges. In the event the product is no longer in stock, you will be issued a full refund. 
  
  OR
  
  
• You may return it for a full refund within 7 days of receiving your purchase. Refund will be processed after the parcel is returned to us. We will cover the return shipping charges.
  

For your item to be eligible for an exchange or a return, please ensure that it fulfills the following conditions:

1. New and unused
   
2. Packed in original box with proof of purchase 
   
3. In original working condition *unless returning due to defect
   
4. No scratches or damages *unless returning due to defect
   
5. Not resized
   
6. No alteration done on any part of the watch