We're here to help!

Frequently Asked Questions


Are the watches new and authentic?


How do I place an order?

What payment methods do Watchspree accept?

Why is my chosen currency not reflected on the checkout page?

How would I know if my order is confirmed?

How long will it take for my payment to be verified?

How do I know if a product is on Pre-order? What does it mean?

I would like to place an order for an in-stock item and a pre-order item. Can you ship the in-stock item to me first?

Shipping & Delivery

Is there free shipping?

How long will my order be dispatched after payment has been made?

What are the delivery options available for local shipping?

What happens if no one is at home to receive the parcel? (For Singapore Orders Only)

Can I self-collect my purchases?

What are the delivery options available for international shipping?

Will I be charged customs duties and taxes? (International Shipping)

Exchanges & Returns

What should I do if I am not satisfied with my purchase?

What should I do if the item I received is defective?

Under what conditions will my item be eligible for an exchange or a return?